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Q. What is the registration fee?
A. The registration fee is $50, which goes toward the fundraising minimum, for all participants except for volunteers. Each route requires adults 18+ raise a minimum of $500 to participate. Children 17 and under are required to raise $100.
Q. Why is there a fundraising minimum?
A. Because the Ride goes through a number of towns, we have to be respectful of the wishes of each, which include the number of riders on the road. The fundraising minimum is in place to ensure we don't exceed the allowed number of riders. The minimum is significantly lower than similar ride events.
Q. What happens if I haven't met the minimum by Ride day?
A. Unlike many similar events, the Boston Brain Tumor Ride gives you until July to meet the minimum. If you haven't met the minimum by Ride day you will be asked to provide credit card information when you check-in and before you can get a bib number. Your card will not be charged until July, and you will receive notification well in advance if you still haven't met the minimum by then.
Q. When is the deadline for registration?
A. Mail-in registrations will be accepted through Monday, May 3. Online registration closes on Tuesday, May 11 at 12 noon. You can register at packet pick-up or onsite on Ride day.
Q. I participated in the Ride last year and I'm having problems registering online for this year's Ride.
A. Please contact RideInfo@braintumorride.org and we'll help you with the registration process.
Q. What if I forgot my Username and Password?
A. Remember that your username and password are case sensitive. Go to the login page and follow the instructions to retrieve lost information. You will receive an e-mail with your username and password. If you still have problems, please contact RideInfo@braintumor.org.
Q. How do I change my Username and/or Password?
A. First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile". Once in your profile, you will be able to update your contact information, e-mail address, preferences, username and password. All changes will be made to your account immediately. There is no need to sign in again.
Q. I am riding tandem. Do we both have to register? And are we both responsible for the minimum fundraising obligation?
A. Yes, anyone age 9 or older must register, and each rider must meet the minimum fundraising goal for his or her age group.
Q. How do I join a team?
A. Go to Register and select "Register to Join a Team" from the options provided. Type in the name of the team in the field where prompted and hit search. Click on "Join" in the list below on the far right and register as rider, virtual participant or volunteer. If you do not remember the name of the team, just click the search button while leaving the fields blank and all team names will appear. You can also go to the Quick Links on the left and "Find a Participant," where you can look up the person you know and see the team's name there.
Q. What does a Team Captain do?
A. A Team Captain motivates the team, drives fundraising, and engages new members, as well as spreading the word about the event. As a Team Captain, you can perform several tasks. In addition to monitoring the fundraising progress on the Team Progress page, you can customize the Team Page with a description and photo, update the fundraising goal and make changes to team information if necessary. Click here to learn more about teams.
Q. I registered as an individual; can I now join a team?
A. Yes. Please contact RideInfo@braintumor.org and provide your full name and the Ride team you would like to join and your information will be adjusted accordingly.
Q. I thought I registered on a team, but I am not showing up on the team list. How can I change that?
A. Send an email to RideInfo@braintumor.org and include your name and the team name you want to join.
Q. Is there a limit on the age of a Rider?
A. Safety is our main concern. Because Ride routes are not closed to traffic, children under the age of 9 should remain at the main site to enjoy the Kids' Korner.
Q. Do I have to register my 3-year old?
A. Although there will not be a fundraising goal for a child under 9 who rides with you in an attachment, we would like to know how many people are on the road. Please note the attachment and age of your child in the comment section of your own registration form.
Q. What does registration entitle me to?
A. No matter what route you register for, you receive a Ride t-shirt and a Ride bib number.
Q. Is my personal information secure?
A. Convio, the company that powers the Ride website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.
Q. How are credit card transactions handled?
A. Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
Q. What is the deadline for donations?
A. Donate online or by mail through September 30, 2010.
Q. I want to write a donation check. What do I do?
A. Checks should be made payable to: National Brain Tumor Society. Send donation to: Boston Brain Tumor Ride, c/o National Brain Tumor Society, 124 Watertown Street, Suite 2D, Watertown, MA 02472. Click here to download a printable form to include with your donation. The memo line of the check should include the name of the individual or team that you want credited for the donation.
Q. My friends mailed some donations, why can't I see them on my personal page?
A. Due to the volume of checks we receive it could take up to four (4) weeks to post them on the website. The donations may have been credited to the Ride in general or to the team in general. Please contact RideInfo@braintumor.org to ensure that the donation is credited to your personal page. Provide your full name and the donor's full name and donation amount. For future mail-in donations, please write the participant's name and/or team to which the donation should be credited on the memo section of the check.
Q. I donated online and I don't see my names listed on my friend's personal page. What do I do?
A. You may have accidentally donated to the Ride in general or to the team in general. Otherwise, the only way to see your name listed on the fundraising honor roll is to donate specifically to a person. Please contact RideInfo@braintumor.org and we will credit the appropriate individual.
Q. How are funds raised through the Boston Brain Tumor Ride used?
A. Eighty-four cents of every dollar raised by the Ride goes to support the programs of the National Brain Tumor Society. Click here to learn about the National Brain Tumor Society and how your dollars directly affect groundbreaking research and patient support services.
Q. How are credit card transactions handled?
A. Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
Q. Is my personal information secure?
A. Convio, the company that powers the Boston Brain Tumor Ride website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.
Q. What is the tax ID number for NBTS?
A. The NBTS Tax ID # (also referred to as EIN) is 04-3068130.
Q. Do all of my team members have to ride the same distance?
A. Team members may ride any route and do not have to ride together on the road.
Q. What are Company Teams?
A. A Company Team is created when a company wants to support the Boston Brain Tumor Ride. Each division of the organization can be involved separately under the umbrella of your Company Team. These teams are generally made up of coworkers and their family and friends. In addition to each Division Team having its own personal page, the overarching Company Team will have one as well. Your company can also have a presence at the Ride itself by wearing company t-shirts during the event. Click here to learn more about company teams.
Personal Page
Q. What is a Personal Page?
A. A personal page is a web page provided as an online promotional tool. Use this page to invite your friends and family to join your team or sponsor you by making a donation. After you register for the Ride, by default, you will have a personal page created for you. You then have the option of personalizing this web page by going to your Participant Center from the top left tab in the navigation bar. You will be able to customize the image, text and the style/color layout of the page.
Q. By default I have a personal page, do I have to change it?
A. After you register for the event, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations and letters, your personal web page can be your own creative expression of your commitment to the fight against brain tumors. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
Participant Center
Q. How do I change my personal fundraising goal?
A. First, you will need to login to your Participant Center from the top left tab in the navigation bar. From your Participant Center, go to the top right side of the page to modify your personal fundraising goal. Enter your new goal and submit the changes.
Q. What is a Team Page?
A. A team page is a web page provided to the Team Captain as an online tool for your use when communicating with team members. Once you have registered as a Team Captain you have the option of personalizing this page. Use this page to update your team members of your goal, progress, successes and latest news. Update this often and encourage enthusiasm to raise awareness and reach your goal together.
Q. How do I change my team name or team goal?
A. ONLY the Team Captain has the ability to change the Team name or goal. The Team Captain will need to login to his/her Participant Center to access this information. Once on the Participant Center Page, Team Captains have the ability to update the Team name and goal by using the grey box on the right side of the page.
Q. What is a team message?
A. A team message is a way Team Captains can communicate with their team members. What you enter here appears as a message from you on their personal page and can be updated daily. Simply go to your Participant Center, then enter the latest news in the section just above the button "Update Message to Team" in the grey box to the right. Clicking the Update button will allow you to save the most recent message to your team. We encourage you to send encouraging messages often!
Q. What is the difference between making my personal page private or public?
A. By default, a personal page is Public, meaning your name will appear in the Ride participant search list, and anyone accessing the Boston Brain Tumor Ride website will be able to support or join you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the Race.
Address Book
Q. How do I upload my address book?
A. You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add or delete addresses at any time. Please know these addresses are private and not shared. If you have participated in the past your information will carry over.
Email
Q. How can I send emails to my friends, family and colleagues?
A. You have access to messages that are already created and ready to use in your Participant Center. Use them to invite someone to join your team, ask someone to support you through a donation or to thank someone who is participating on your behalf. You may also customize them or create your own personal messages. Your Participant Center also provides you with a tool to manage who you have emailed, who has responded to your messages and who you need to follow-up with by clicking the "Follow-ups" button.
Follow-ups
Q. How can I manage my Follow-ups?
A. Use this section in your Participant Center to track the emails you have sent out. See who has opened your messages and who has not. Use this information to send reminders. You can see who has donated to you and if you have sent them a personal thank you. Track your activity from the "Follow-ups" table and check off your To-Do's!
My Progress
Q. How can I see a list of who has donated to me?
A. You can see your fundraising progress by logging in to your Participant Center and clicking on "My Progress". This is your individual fundraising history, donation trends and a thermometer that marks your achievements. From "My Progress" you can print a list of your donors for your personal records. Another way to see a list of your donors from your Participant Center is by clicking on "Follow-ups". This also allows you to view your donor list and the value of donations received. All registered participants will be notified when someone donates online on their behalf. Notification will be sent to the email address we receive for the registrant through their registration process or when they update their profile.
Q. How can I add the checks and cash I have received?
A. Login to your Participant Center, click on "My Progress", and from here you will see a Gifts Summary Table which has a link "Enter Gifts Received Offline". Simply click this link and enter each gift as you receive them. Please be sure to include the donor's full name and address so we may send them their qualified tax receipt. Once the requested donation information is entered, mail checks and completed donation forms to Boston Brain Tumor Ride, c/o National Brain Tumor Society, 124 Watertown Street, Suite 2D, Watertown, MA 02472. After we receive the checks, we will confirm them online and you will notice the donations on your web page. Due to the volume of checks received around the Ride date, this process may take 2-4 weeks from the time you mail the check.
Team Progress
Q. How can I see who is on my team?
A. To view your Team roster, login to your Participant Center and click the "Team Progress" button. This tool allows you to view your Team roster and the amounts raised by each team member. You can also send an email to your team from here!
Q. How do I update the Team Page?
A. ONLY the Team Captain has access to the Team Page. The Team Captain logs in to their Participant Center and clicks on the "Team Progress" button. Here he/she will have access to make updates to the team page. The Team Captain can also change the Team goal, name and team type from this page. (Note: For a list of your personal contributors click the "My Progress" icon.)
Q. What is a Virtual Rider?
A. A Virtual Rider is someone who wants to participate in, and fundraise for, the Boston Brain Tumor Ride but is unable to be in the Boston area on May 16. Some Virtual Riders who can't travel to Boston organize events of their own to take place on Ride day to contribute to the Ride's fundraising total. When you join us as a Virtual Rider, you can use our online tools to create your own web page and to invite your family and friends to support the Boston Brain Tumor Ride.
Q. Is there a registration fee for Virtual Rider?
A. Yes, Virtual Riders pay the same registration fee as other riders.
Q. Can a Virtual Rider join a team?
A. Yes
Q. Can a Virtual Rider be the Captain of a team?
A. Yes, even if other members of the team are riding the captain can be a Virtual Rider.
Q. Is a Virtual Rider eligible to receive the participant incentives?
A. Yes, Virtual Riders are eligible for the same incentive challenges as everyone else. Additionally, every Virtual Rider that raises $350 will receive an NBTS sport bag.
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Q. Can I use an extension on my bike for my child?
A. Yes, you can.
Q. Can I get my Ride t-shirt and bib before Ride day?
A. Yes. Avoid the crowds on Ride day. Please come to our Ride packet pickup on Saturday, May 15. More information will be coming soon.
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