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Frequently Asked Questions
I want to walk in a Brain Tumor Walk, what's my first step?
First decide if you want to participate as a team or as an individual. You can organize a team, join an existing team, or participate as an individual. If you are organizing a team, be sure to name your team, designate a team captain, and register as part of that team. Registration can be completed online or by mail. Once you register, NBTS will provide you all the tools you need to achieve your fundraising goals.
In addition to participating in a Brain Tumor Walk, how else can I support the event?
There are many opportunities for people to become involved in a Brain Tumor Walk, from becoming a sponsor, to making an in-kind donation, to volunteering on the planning committee or on the day of event. If you would like to find out more about any or all of these options, please email us at PhoenixWalk@braintumor.org or call the Brain Tumor Walk Information Line toll-free at 866.455.3214, leave your name, phone number, the information you are looking for, and what event city you are calling about.
What is the distance of the Walk?
The route is approximately 5K (3.1 miles).
Will there be refreshments at the Brain Tumor Walk? What about restrooms?
Beverages, including water and a variety of breakfast snacks will be provided free of charge to all participants on Walk day. Restrooms or portable toilets will also be available.
What should I do if I still have questions about the Brain Tumor Walk?
E-mail us at PhoenixWalk@braintumor.org or call our Brain Tumor Walk Information Line toll-free at 866.455.3214. We are happy to assist you.
What is a Personal Page?
A personal page is a web page provided as an online promotional tool. Use this page to invite your friends and family to join your team or sponsor you by making a donation. When you register a personal page will automatically be created for you. Using the login and password you created during the registration process, you’ll be able to access all kinds of fundraising tools and be able to personalize your page.
By default I have a personal page, do I have to change it?
After you register, a personal page will automatically be created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations and letters, your personal web page can be your own creative expression of your commitment to the fight against brain tumors. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.
How do I change my personal page?
To edit your personal page, login using the username and password you created during the registration process. Once logged in click either: personal page from the options along the top of the page, or Work with Personal Page from the navigation links on the right side of the page. Read on for specific how to’s:
Change words in the title: enter your new title in the Title field.
Add your personal story: In the Body area editor pane, type or paste in your content. Use the formatting tools to customize the font, its size, its color, or alignment. To keep from losing your work, click Save (near the bottom of the page).
To add a photo: Click Photos/Video from the options on the right side of the page.
Upload the New Image. Click Browse. The file selection pop-up displays. After locating the file on your local computer or shared network resource, click the file and click Open (or equivalent). The name of the file now displays in the File Name field. Click Save/Upload. The successful update message and the image thumbnail display on the page. Optionally, enter an appropriate word, phrase, or sentence in the caption field that explains the significance of this image.
How do I change my personal fundraising goal?
In the Goal field on the Participant Center home page, enter the new monetary amount you intend to raise for this event. (Note that you need only enter the number, like 1000, without any monetary sign or trailing zeros.) Submit Your New Goal by clicking Submit. Note that the percent of the goal achieved will also change.
What is a Team Page?
A team page is a web page provided to the Team Captain as an online tool for their use when communicating with team members. Once you have registered as a Team Captain you have the option of personalizing this page. Use this page to update your team members of your goal, progress, successes, and latest news. Update this often and encourage enthusiasm to raise awareness and reach your goal together.
How do I change my team name or team goal?
ONLY the Team Captain has the ability to change the Team name or goal.
Team Name: After accessing your participant center, click Team Page from the options along the top of the page. Under the Team Name (located in the area along the right side of your page), click Edit. Enter your changes to the Team Name. Use the Company List to switch the company with which you want the team to be associated. Use the Division area to select a new division for your company. Click Update.
Team Goal: After accessing your participant center, click Progress from the options along the top of the page and then click Team from the options on the right side of the page. From the Team Goal area under the Team Progress bar, click the change link. In the Goal field, enter the new monetary amount you intend to raise for this event. (Note that you need only enter the number, like 1000, without any monetary sign or trailing zeros.) Click Submit. The pop-up closes and your new amount shows in the Team Progress area. Note that the Percent of the goal achieved will also change.
What is a team message?
A team message is a way Team Captains can communicate with their team members. What you enter here appears as a message from you in their participant center and can be updated daily. After accessing your participant center, click edit in the Message from Your Team Captain area (located on the right navigation area). The content entry area clears. Click into the area provided and enter the content of your message. Note that this area is plain text (no formatting). Click save to send the message. The message area closes and shows your new message that will display to your teammates the next time they log into their Participant Center.
What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the Walk participant search list, and anyone accessing the Walk website will be able to support or join you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the Walk.
How do I upload my address book?
You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add, or delete addresses at any time. Please know these addresses are private and are not shared.
How can I send emails to my friends, family and colleagues?
Click the send email button in the navigation bar on the right. Select from the suggested messages on the right, or write your own. Enter the email addresses for the individuals you’d like to send the message to. Remember to save your work periodically. Click Send to send your message.
How can I manage my Follow-ups?
To help you keep track of your efforts, their success rate, and subsequent actions because of them, each interaction performed by you (for example, you sent a message) or others in support of you (for example, a donation) is displayed in a Recent Activity section on your participant center home page. If a task related to the interaction exists, the task is displayed alongside the interaction and is linked to the tool or page on which you can perform it.
How can I see a list of who has donated to me?
In addition the information supplied by the Progress bar on your Home Page, you can display a Progress Page that shows additional information about your fundraising activities, including: a chart that shows when all of the gifts were made, a history section that shows information about the donors who made gifts to support your efforts, including any personal note they wrote to you on the donation page they submitted, and the list of the top ten donors of gifts that support your efforts. To display your Progress Page, click either Progress from the options along the top of the page, or View your Progress page from the navigation links on the right side of the page.
How can I add the checks and cash I have received?
Access your participant center and click Enter a new gift from the navigation area on the right side of the page. Note: You can also click Progress from the top navigation and then click Enter a new gift from the navigation on the right side of that page. Enter the following information: Enter the Name of the donor (optionally, Enter the recognition name to display in the gift list) and the gift amount. Select how the gift payment will be made and click add. The Gift Entry page closes and the previously view page displays again. Once the requested donation information is entered, mail checks and completed donation forms to National Brain Tumor Society, Attn: Brain Tumor Walk (Please include city name), 124 Watertown Street, Suite 2D, Watertown, MA 02472. After we receive the checks, we will confirm them online and you will notice the donations on your web page.
How can I see who is on my team?
Access your participant center and click View team roster from the navigation on the right side of the page. To display more information, you can click: Visit Your Team Page from the top navigation area.
How do I update the Team Page?
ONLY the Team Captain has access to the Team Page.
After accessing your participant center click Team Page from the options along the top of the page. Read on for additional how to’s.
Add personal story: In the Body area editor pane, type or paste in your content. Note: You cannot paste in text directly from some editors, such as Microsoft Word. Instead, save your file as a plain text file and then copy the content for pasting into this editor. Use the formatting tools to customize the font, its size, its color, or alignment. To keep from losing your work, click Save (near the bottom of the page). Click Preview (near the bottom of the page). A separate browser window opens to display your Team Page. Close the Preview page and make any necessary changes. Repeat the previous two steps as many times as necessary.
Add photo or image file: Click Browse. The file selection pop-up displays.After locating the file on your local computer or shared network resource, click the file and click Open (or equivalent). The name of the file now displays in the File Name field. Click Save/Upload. The successful update message and the image thumbnail displays on the page. Optionally, enter an appropriate word, phrase, or sentence in the Caption field that explains the significance of this image. Click Preview (near the bottom of the page). A separate browser window opens to display your Team Page. Close the Preview page and make any necessary changes. When you are finished, click Save. The Team Page content was saved successfully saved message displays across the top of the page.
What should I do if I still have questions about the fundraising pages?
Email us at PhoenixWalk@braintumor.org.
What do registration fees include? Am I expected to fundraise a minimum amount?
Registration fees include an event t-shirt (for pre-registered only) , food, beverages, and full access to activities. In addition to registration fees, adults are encouraged to fundraise a minimum amount, depending on the event city. Registration fees may be applied to your fundraising total.
Why should I pre-register?
When you pre-register, you will gain access to an array of fundraising tools through your online Participant Center. Pre-registering also allows you extra time to fundraise and spread awareness about brain tumors. T-shirts will only be provided to those who pre-register to attend the event.
When I register, should I use my home or work address?
Walkers should register using their home address. It eliminates confusion at check-in on Walk day. It also reduces the chance of duplicate mailings.
If I signed up to walk, can I also volunteer?
Yes. If you would like to volunteer in addition to walking, please email us at PhoenixWalk@braintumor.org.
If someone registers as an individual, can they still join a team later?
Pre-registered walkers can still become part of a team. Please e-mail us at PhoenixWalk@braintumor.org or call the Brain Tumor Walk Information Line toll-free 866.455.3214, leave your first and last name, phone number, email, and the team you would like to join. We will make the necessary adjustments for you.
I plan to walk in order to support one of my friends and their team. Do I still have to register?
Everyone attending the event must register even if they are not planning to walk. The walk is non-competitive and optional. Participants are welcome to remain in the picnic area during the Walk.
Is there a minimum amount I am required to raise for the Brain Tumor Walk?
Brain Tumor Walk participants are encouraged to fundraise and each event city has its own fundraising minimum. Registration fees may be applied to your fundraising total. Children are not required to fundraise although when they do, they have often become our top fundraisers. NBTS suggests that each individual set their own personal fundraising goal and do their best to achieve it. Top fundraisers will be honored and awarded prizes during the closing ceremony.
What should I do to begin fundraising for the Brain Tumor Walk event I choose to participate in?
- You can register yourself and others online for the Brain Tumor Walk event of your choice. Create a team, join an existing team, or register as an individual.
- Set up a personal fundraising page on our website, then send e-mails to friends, family members, and co-workers including a link your web page. They can sponsor you by making donations through your personal web page.
- Matching Gift Programs. Many employers have matching gift programs and will match any charitable contributions made by their employees to a charitable organization. Using matching gift programs of your employer or your family and friends' employers, you can quickly increase your fundraising dollars.
What do I do with checks and cash I receive before the Walk?
To save time at check-in, mail in your offline donations directly to NBTS. Be sure to include your name and the event city in the memo line of the check. National Brain Tumor Society, Attention: BTW (Please also include the event city), 124 Watertown Street, Suite 2D, Watertown, MA 02472.
I received additional donations after the Walk. What should I do with them?
After the event, additional donations can be mailed directly to NBTS. Be sure to include your name and the event city in the memo line of the check.
National Brain Tumor Society
Attention: BTW (Please also include the event city)
124 Watertown Street, Suite 2D
Watertown, MA 02472
Where do Brain Tumor Walk funds go?
Proceeds from the Brain Tumor Walk support research and patient programs at the National Brain Tumor Society. To learn more, click here.
To whom do I make checks payable?
All checks can be made payable to the National Brain Tumor Society or NBTS. If you wish to support a Walk participant, please mail your check directly to them, or, if sending it to NBTS, make sure to include their full name and the event city in the memo line. This is the only way we can ensure that they are credited properly.
National Brain Tumor Society
Attention: BTW (Please also include the event city)
124 Watertown Street, Suite 2D
Watertown, MA 02472
What are Matching Gift Programs?
Many employers have matching gift programs and will match any charitable contributions made by their employees. Ask your employer or HR department for more information. Include matching gift amount and forms with your donation envelope.
Q. What is the tax ID number for NBTS?
A. The NBTS Tax ID # (also referred to as EIN) is 04-3068130.
What is a team?
Teams are made up of two or more members. Develop a team name and specify a team captain. Teams are a fun way to participate with family, friends, or co-workers and a great way to raise money!
What is the Team Captain expected to do?
Team Captains will be NBTS's first point of contact for the team. They recruit, inspire, and motivate their friends and family to join their team. In order to promote team participation, the Team Captains should distribute event materials to all their potential team members. Event brochures and posters may be obtained by contacting NBTS at PhoenixWalk@braintumor.org. Once teammates have registered, following up with them on a regular basis is a great way to keep the fundraising momentum going.
Can my team have more than one Team Captain?
There should only be one Team Captain.
Do my team members need to pre-register?
Please encourage your team members to pre-register. Once they have registered they will be able to access their personal fundraising page, fundraising tips, directions to the event, and more on the website or through the Participant Center. Pre-registered participants also receive priority when picking up event t-shirts. Last minute team members can also register and join your team on walk day; however, day of event registration fees may increase.
If someone registers as an individual, can they join a team later?
Pre-registered walkers can still become part of a team. Please e-mail us at PhoenixWalk@braintumor.org or call the Brain Tumor Walk Information Line toll-free 866.455.3214, leave your first and last name, phone number, email, and the team you would like to join. We will make the necessary adjustments for you.
I plan to walk in order to support one of my friends and their team. Do I still have to register?
Everyone attending the event must register even if they are not planning to walk. The walk is non-competitive and optional. Participants are welcome to remain in the picnic area during the Walk.
What is a Virtual Walker?
A Virtual Walker is someone who wants to participate in, and fundraise for, the Brain Tumor Walk but is unable to be at the event. Some Virtual Walkers who can't travel to the Walk organize events of their own to take place on Walk day to contribute to the Walk's fundraising total. When you join us as a Virtual Walker, you can use our online tools to create your own web page and to invite your family and friends to support the Brain Tumor Walk.
Is there a registration fee for Virtual Walkers?
Yes, Virtual Walkers pay the adult registration fee.
Can a Virtual Walker join a team?
Yes, during the registration process simply select Virtual Participant.
Can a Virtual Walker be the Captain of a team?
Yes, even if other members of the team are walking at the event the captain can be a Virtual Walker.
