Frequently Asked Questions

Registration

What is the registration fee?
Online Registration is $20 for children 5 and under, $40 for walkers and untimed runners and $45 for timed participants until April 30, 2017. Participants who register at packet pickup and on Race Day will be charged $50. Children registering late will be charged $30 dollars.

What is the deadline for registration?
Mail-in registrations must be received by April 21, 2017. Click here for mail-in registration form. Online registration closes on Sunday, April 30, 2017. In-person registration will also be available prior to the event and at packet pickup. Click here for the Late Registration form for Packet Pickup and Race Day.

I participated in the race last year and I'm having problems registering online for this year's Race.
If you have participated in the past you are asked to sign in with your username and password before registering for this year’s Race. Please contact RaceDC@curebraintumors.org, for help with the registration process.

I want to register my children, but they don’t have email addresses.
You can now register all members of your household, including other adults, all at once. When you get to the last stage of the registration process, you will be asked if you would like to register other members of your household. Select “yes,” and the registration process will continue without requiring additional email addresses. Family registration must be done at the time of initial registration.

What do I receive with my registration?
All registrants receive a 100% cotton T-shirt and bib number. Timed registrants will receive a timing device. If you register prior to April 1, 2017, you will have the option to upgrade your race shirt to a Tech running shirt for an additional $10.

I want to bring my children. Do they need to register for the Race?
We're a very family friendly event. Please bring your children. They need to register if they want the official Race T-shirt, a Race bib number, or to be timed. Children ages 5 and under may register for the reduced fee of $20.

What's involved in the Kids' Fun Run?
The Kids' Fun Run begins at 10:00 AM at the Race start line on Pennsylvania Avenue. It's a two-block up-and-back course for children 12 and under. Mascots from Washington-area sports teams will accompany the Fun Run! There is no registration fee. All participants receive a Fun Run race medal.

Can I get my race T-shirt/bib/timing device before Race day?
Yes. We encourage participants to get an early start by picking up their Race packets prior to Race Day. Doing so will avoid long lines on Race Day. Packet pick-up information is coming soon.

Can I register on Race day?
A: Yes. The fee on Race day will be $50. Registration will begin at 7 AM on Freedom Plaza (Pennsylvania Avenue, N.W. between 13th and 14th Streets, NW).

I signed up as an individual. Can I now join a team?
Yes. Please contact RaceDC@curebraintumors.org, and provide your full name and the team you would like to join. Your information will be adjusted accordingly.

Is my personal information secure?
Convio, the company that powers the Race for Hope - DC website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords, and personal information travel securely over the Internet.

How are credit card transactions handled?
Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

Donations

I want to write a donation check. What do I do?
Checks should be made payable to: Race for Hope - DC. Send donations to: Race for Hope - DC, c/o National Brain Tumor Society, 55 Chapel Street, Suite 200, Newton, MA 02458. Download a printable donation form to include with your donation. If applicable, the memo line of the check should include the name of the individual or team that you want credited for the donation.

My friends mailed some donations, but I do not see them on my personal page. Why?
It takes 7 to 10 business days to process donations sent by mail and post them on the website. Depending on the instructions accompanying the checks, the donations may have been credited to the Race for Hope DC, or to a team, rather than to you by name. Please contact RaceDC@curebraintumors.org to have it credited to your personal page. Provide your full name and the donor's full name and donation amount. The recommended process is having the name of the participant and/or team receiving credit on the memo section of the check.

I donated online and I don't see my name listed on my friend's personal page.
You may have accidentally donated to the Race in general or directly to your friend’s team. Only donations designated specifically to a person appear on that fundraising honor roll. Please contact RaceDC@curebraintumors.org and we will credit the appropriate individual.

Is my personal information secure?
A. Convio, the company that powers the Race for Hope - DC website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.

How are credit card transactions handled?
Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

What is the tax ID number for NBTS? The NBTS Tax ID # (also referred to as EIN) is 04-3068130. Printable Tax Exempt Letter

Teams and Participant Center

What is a Personal Page?
A personal page is a web page provided as an online promotional tool. Use this page to invite your friends and family to join your team or sponsor you by making a donation. When you register, a personal page will automatically be created for you. Using the login and password you created during the registration process, you’ll be able to access all kinds of fundraising tools to personalize your page.

By default I have a personal page, do I have to change it?
After you register, a personal page will automatically be created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations and letters, your personal web page can be your own creative expression of your commitment to the fight against brain tumors. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo, and status indicators to their fullest advantage.

How do I change my personal page?
To edit your personal page, log in using the username and password you created during the registration process. Once logged in click either: Personal Page from the options along the top of the page, or Work with Personal Page from the navigation links on the right side of the page. Read on for specific how to’s: Change words in the title: enter your new title in the Title field. Add your personal story: In the Body area editor pane, type or paste in your content. Use the formatting tools to customize the font, its size, its color, or alignment. To keep from losing your work, click Save (near the bottom of the page). To add a photo: Click Photos/Video from the options on the right side of the page. Upload the New Image. Click Browse. The file selection pop-up displays. After locating the file on your local computer or shared network resource, click the file and click Open (or equivalent). The name of the file now displays in the File Name field. Click Save/Upload. The successful update message and the image thumbnail display on the page. Enter an appropriate word, phrase, or sentence in the caption field that explains the significance of this image.

How do I change my personal fundraising goal?
In the Goal field on the Participant Center home page, enter the new monetary amount you intend to raise for this event. (Note that you need only enter the number, like 1000, without any dollar sign or trailing zeros.) Submit Your New Goal by clicking Submit. Note that the percent of the goal achieved will also change.

What is a Team Page?
A team page is a web page provided to the Team Captain as an online tool for their use when communicating with team members. Once you have registered as a Team Captain you have the option of personalizing this page. Use this page to update your team members of your goal, progress, successes, and latest news. Update this often and encourage enthusiasm to raise awareness and reach your goal together.

How do I change my team name or team goal?
ONLY the Team Captain has the ability to change the Team name or goal. Team Name: After accessing your participant center, click Team Page from the options along the top of the page. Under the Team Name (located in the area along the right side of your page), click Edit. Enter your changes to the Team Name. Use the Company List to switch the company with which you want the team to be associated. Use the Division area to select a new division for your company. Click Update.

Team Goal: After accessing your Participant Center, click Progress from the options along the top of the page and then click Team from the options on the right side of the page. From the Team Goal area under the Team Progress bar, click the change link. In the Goal field, enter the new monetary amount you intend to raise for this event. (Note that you need only enter the number, like 1000, without any dollar sign or trailing zeros.) Click Submit. The pop-up closes and your new amount shows in the Team Progress area. Note that the Percent of the goal achieved will also change.

What is a team message?
A team message is a way Team Captains can communicate with their team members. What you enter here appears as a message from you in their Participant Center and can be updated daily. After accessing your Participant Center, click edit in the Message from Your Team Captain area (located on the right navigation area). The content entry area clears. Click into the area provided and enter the content of your message. Note that this area is plain text (no formatting). Click save to send the message. The message area closes and shows your new message that will display to your teammates the next time they log into their Participant Center.

What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the Walk participant search list, and anyone accessing the Walk website will be able to support or join you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the Walk.

How do I upload my address book?
You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add, or delete addresses at any time. Please know these addresses are private and are not shared.

How can I send emails to my friends, family and colleagues?
Click the Send Email button in the navigation bar on the right. Select from the suggested messages on the right, or write your own. Enter the email addresses for the individuals you would like to send the message to. Remember to save your work periodically. Click Send to send your message.

How can I manage my Follow-ups?
To help you keep track of your efforts, the success rates, and subsequent actions because of them, each interaction you performed (for example, sending a message) or others in support of you (for example, a donation) is displayed in a Recent Activity section on your Participant Center home page. If a task related to the interaction exists, the task is displayed alongside the interaction and is linked to the tool or page on which you can perform it.

How can I see a list of who has donated to me?
In addition the information supplied by the Progress bar on your Participant Center Home Page, you can display a Progress Page that shows additional information about your fundraising activities, including: a chart that shows when all of the gifts were made, a history section that shows information about the donors who made gifts to support your efforts, including any personal note they wrote to you on the donation page they submitted, and the list of the top ten donors of gifts that support your efforts. To display your Progress Page, click either Progress from the options along the top of the page, or View your Progress page from the navigation links on the right side of the page.

How can I see who is on my team?
Access your Participant Center and click View team roster from the navigation on the right side of the page. To display more information, you can click: Visit Your Team Page from the top navigation area.

How do I update the Team Page?
ONLY the Team Captain has access to the Team Page. After accessing your participant center click Team Page from the options along the top of the page. Read on for additional how to’s. Add personal story: In the Body area editor pane, type or paste in your content. Note: You cannot paste in text directly from some editors, such as Microsoft Word. Instead, save your file as a plain text file and then copy the content for pasting into this editor. Use the formatting tools to customize the font, its size, its color, or alignment. To keep from losing your work, click Save (near the bottom of the page). Click Preview (near the bottom of the page). A separate browser window opens to display your Team Page. Close the Preview page and make any necessary changes. Repeat the previous two steps as many times as necessary. Add photo or image file: Click Browse. The file selection pop-up displays.After locating the file on your local computer or shared network resource, click the file and click Open (or equivalent). The name of the file now displays in the File Name field. Click Save/Upload. The successful update message and the image thumbnail displays on the page. You may enter an appropriate word, phrase, or sentence in the Caption field that explains the significance of this image. Click Preview (near the bottom of the page). A separate browser window opens to display your Team Page. Close the Preview page and make any necessary changes. When you are finished, click Save.

General Information

Are strollers or pets allowed?
Strollers are permitted, but due to safety concerns, strollers are not allowed to line up alongside runners. Please remain in the very back of the pack for your own safety. We're sorry, but due to our large crowds, pets are no longer permitted on the race course.

Do you have a Gear Check?
There is a gear check available at the Ronald Reagan Building Plaza. All bags checked are subject to search. Additionally, any unattended bags found on the race site are subject to seizure.

Can you recommend any hotels near the Race site?
Yes. Visit the Hotels section of the website.

Can I take Metro?
Metro - Opens at 7 AM. Federal Triangle or Metro Center (13th Street exit) are the closest stops.

What if I forgot my Username and Password?
Remember that your username and password are case sensitive. If you still have problems, please contact RaceDC@curebraintumors.org.

How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link called "Update My Profile." Once in your profile, you will be able to update your contact information, e-mail address, preferences, username, and password. All changes will be made to your account immediately. There is no need to sign in again.

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